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Turbo runner

My mom bought a turbo runner mini drone with cage for my 11 year old son for Christmas. After playing with it for a day, he charged the battery and the drone lights will not turn on so it won't fly. The battery seems to be charged as the light on the charger goes out, but the drone won't fly. Do you have any trouble shooting advice? A slip was included indicating that there is a 60 day limited warranty. What is the process for using this warranty?
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