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Can't record video

I can not record video on my new drone. There is a record button that I am pressing. There is a micro SD card in place. There is nothing on the instructions that says what to do. Is there a trick or is it broken?

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I just wanted to say you aren't alone and I have an open/pending trouble ticket in to discuss this problem.  I can't record video using the controller.  If I connect my iPhone into the system, that will start/stop video, but I can't use the iPhone to fly.  So I end up flying via controller and starting/stopping video with my linked iPhone.  This is all recorded on the micro SD card in the drone.


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